For other dates, times, private rides, large group bookings, photo shoots, or any other 'custom' bookings, please don't hesitate to reach out using our Contact Form.
PLEASE NOTE THAT BEACH RIDES ARE MONDAY TO FRIDAY ONLY, AND NOT AVAILABLE ON PUBLIC HOLIDAYS
How many people do you take per group?
Our normal tours are capped at 8-10 people; however, we can also cater for bigger groups. We also offer private tours.
What time are your rides?
Our ride times vary daily. Once you proceed to book, available times will be shown. Alternatively, please contact us to request a ride schedule or discuss other potential ride times (However please note that our beach rides are limited to Monday-Friday, and at the times you see on the 'book now' page and ride schedule. We can not open additional beach rides).
Do we need to have any riding experience?
No experience is necessary, however we will need to know your Age, height, weight, and experience level to pair you with the right horse. Please use the following as a guide:
1) Beginner: Never ridden a horse before.
2) Novice: Have ridden a horse at a beginner level.
3) Intermediate: Comfortable at trot and canter. Can rise to the trot.
4) Experienced: Comfortable at all gates and with a more spirited horse.
I would like to ride at my own pace; can I join one of your group rides?
Our group tours are mixed-experience and the overall pace of the ride depends on the experience level of the group (i.e. if lots of beginners it will be slower paced etc). If you would like to ride at your own pace, for example either a slower pace walk, or a faster ride, please contact us to arrange a private ride.
Is there a minimum age?
The minimum age for our group tours is 10 years old, however kids aged 3+ may still be able to ride on private tours or pony rides. Please contact us for more information.
My child is younger, but can't they just ride with me on my horse, in my lap?
No, as It's not safe to do do. It's the equivalent to putting a child on the front seat of a car unrestrained. We are strictly limited to one person per horse.
Is there a maximum weight?
The maximum weight for beginners is 105kg, or 110kg for ‘level 4’ experienced riders. Please contact us if you are slightly over this weight though, as we may still be able to take you.
I have a medical issue... am I able to ride?
If you have any medical issues, injuries, allergies, or disabilities, please contact us to discuss and we will do our best to assist you. Sometimes we will require a letter from your doctor clearing you for riding. You can also contact RDA NSW for advice and to find a RDA centre in the region.
I would like to book with a friend from overseas, but they can't speak English. Can they join a tour?
To understand instructions all riders are required to have at least a basic understanding of English. This is important as our guides will need to relay information to ensure safety for all of our guests. If you're unsure if your English is good enough, please contact us to discuss.
Are you open every day? What time are your tours?
We’re open usually 7 days a week in summer and 6 days a week through winter (closed Sundays). Our ride times vary daily, please refer to our book now page for more information and standard ride times. Please note that we do not offer beach rides on weekends or public holidays.
Where are you located? How do we get there?
We are located at the end of Bayshore Drive, Byron Bay (out the back of the arts and industry estate, just past Elements Resort). It’s approximately a 5-10 minute drive from the centre of town. Full address details and directions are emailed when a booking is made.
To arrange a taxi or shuttle, please contact GOBYRON. There is also now the Solar Train from town which will drop you off a 5 minute walk from us.
Are you open on public holidays?
We are closed most public holidays. Please refer to Calendar available here.
How much deposit is required to make a booking?
Full payment is required to confirm most bookings, however we offer payment plans Archery and Mustering bookings (50% upfront, 50% 7 days before tour). We can also sometimes offer other payment plans, so please don't hesitate to ask
How do I redeem a gift voucher?
When making a booking here, please insert the gift voucher code (VXXXXX) on the top right corner of checkout page where it says "ADD PROMO CODE / VOUCHER". If you do not have your gift voucher code, please contact us.
Do you offer refunds?
No refund will be given for cancellations within 14 days your ride. For cancellations within 14 days, sometimes we can offer a reschedule or credit, however they will be assessed on a case by case basis. Please also note we do not offer refunds on rides that are cancelled due to weather (see below for more info). Please visit here for full booking terms and conditions
Do we need travel insurance to ride?
We recommend that you take out personal travel insurance (that includes horse riding) or have private health insurance.
Do you ride in the rain?
All tours go ahead unless deemed unsafe by our staff. Generally, we’ll ride in light rain but if the wind is too strong or there’s lightning, we might choose to postpone your tour. If we do postpone, we will reschedule for a later time or date or can provide a credit for use any time within 12 months. Please visit here for full booking terms and conditions
What time should we arrive?
Please arrive 5 minutes before your scheduled time. When you arrive, please make your way to the front porch of the ranch and wait here for staff direction. Do not approach the horses. If coming from out of town, please allow adequate travel time. We are usually unable to wait if you miss your scheduled departure time.
PLEASE NOTE WE ARE IN NEW SOUTH WALES, SO IF YOU'RE COMING FROM QUEENSLAND YOU NEED TO BE AWARE OF THE TIME DIFFERENCE DURING DAYLIGHT SAVING PERIOD.
What should we bring?
Please wear long pants and enclosed shoes. We also recommend bringing sun cream (if it’s hot!) and a rain jacket (if it looks like it might be wet!). We supply helmets (note Helmets are compulsory). We also have some riding boots available but please bring enclosed flat shoes.
Can we bring cameras or phones on the ride?
You are unable to bring cameras or phones along on the ride. Our guides take iPhone photos throughout the tour and will airdrop or email to you afterwards. Please note, if you are unable to receive photos via airdrop after the ride, please contact us to arrange alternative method of delivery within 48 hours. We are unable to guarantee delivery of photos after this period. We Alternatively, we can arrange professional photography packages.