.Frequently asked questions:
How do I make a booking?
Our group rides (ages 10+) can be booked online here. We recommend booking at least 2 weeks in advance.
For other dates, times, private rides, large group bookings, photo shoots, or any other 'custom' bookings, please don't hesitate to reach out using our Contact Form. We do not take phone bookings.
PLEASE NOTE THAT BEACH RIDES ARE MONDAY TO FRIDAY ONLY, AND NOT AVAILABLE ON PUBLIC HOLIDAYS
How can I contact you? Do you have a phone number?
We do not take phone bookings. All bookings are made on our website (for group bookings) or via email (for private bookings). If you need to contact us, we can be reached using our contact form. Once you have made a booking, you will receive a confirmation email which you can also reply to, to contact us.
How many people do you take per group?
Our beach tours are capped at 8 people, and forest rides at 10 people, however we can also cater for bigger groups with overlapping or back to back rides. We also offer private tours, for as little as one person.
What time are your rides?
Our ride times vary daily. Once you proceed to book, available times will be shown. Alternatively, please contact us to request a ride schedule or discuss other potential ride times (However please note that our beach rides are limited to Monday-Friday, and at the times you see on the 'book now' page and ride schedule. We can not open additional beach rides).
Do we ride for the whole allocated time?
On our 1.5hr forest trail rides you will spend approx 15-20 minutes getting to know your horse in the round yard while receiving basic instructions, and just over an hour out on the trails. On our Forest to beach rides you will also spend approx 15-20 minutes in the round yard, with approx 1 hour and 40 minutes out on our trails.
Do we need to have any riding experience?
No experience is necessary, however we will need to know your Age, height, weight, and experience level (0-5) to pair you with the right horse. Please use the following as a guide:
0) Never ridden a horse before.
1) Beginner: Have ridden a horse at a beginner level.
2) Novice: Have ridden a horse 10 or more times.
3) Intermediate: Comfortable at trot and canter. Can rise to the trot.
4) Experienced: Comfortable at all gaits and with a more spirited horse
Is there a maximum weight?
The maximum weight for beginners is 100kg, or 105kg for experienced riders. Please contact us if you are slightly over this weight though, as we may still be able to take you.
I would like to ride at my own pace; can I join one of your group rides?
Our group tours are mixed-experience and the overall pace of the ride depends on the experience level of the group (i.e. if lots of beginners it will be slower paced etc). If you would like to ride at your own pace, for example either a slower pace walk, or a faster ride, please contact us to arrange a private ride.
I would like to propose on a ride... How do I organise this?
You will not have an opportunity to propose on our group rides as you're unable to dismount your horse on these tours. However, we can arrange proposals on our private rides, Please contact us to arrange a private ride and proposal.
Is there a minimum age?
The minimum age for our group tours is 10 years old, however kids aged 3+ may still be able to ride on private tours or pony rides. Please contact us for more information or to arrange a private ride. Note that all riders under the age of 18 must have parent or guardian present at the beginning of the tour to complete the waiver on their behalf.
My child is younger, but can't they just ride with me on my horse, in my lap?
No, as It's not safe to do do. It's the equivalent to putting a child on the front seat of a car unrestrained. We are strictly limited to one person per horse.
My friend said that there is a nudist beach where you ride. Is that correct?
We ride on Tyagarah Beach, which in parts, is currently a trial 'clothes optional' area. The trial CLOSES 30th August 2024. We always actively avoid any nude bathers, especially, when children are on a ride.
I have a medical issue... am I able to ride?
If you have any medical issues, injuries, allergies, or disabilities, please contact us to discuss prior to making a booking and we will do our best to assist you. Sometimes we will require a letter from your doctor clearing you for riding. You can also contact RDA NSW for advice and to find an RDA centre in the region.
I am pregnant... Can I still ride?
Unfortunately we are unable to take pregnant riders. Sports Medicine Australia and Get Healthy NSW both recommend that pregnant people avoid exercises which risk falling and injury to the abdomen, such as horse riding. Horse riding also carries a risk of placental abruption. Please contact us if you have any questions, but note that medical advice should always be obtained from the appropriate medical professional.
I would like to book with a friend from overseas, but they can't speak English. Can they join a tour?
To understand instructions all riders are required to have at least a basic understanding of English. This is important as our guides will need to relay information to ensure safety for all of our guests. If you're unsure if your English is good enough, please contact us to discuss.
Are you open every day? What time are your tours?
We’re open usually 7 days a week in summer and 6 days a week through winter (closed Sundays). Our ride times vary daily, please refer to our book now page for more information and standard ride times. Please note that we do not offer beach rides on weekends or public holidays.
Where are you located? How do we get there?
We are located at the end of Bayshore Drive, Byron Bay (out the back of the arts and industry estate, just past Elements Resort). It’s approximately a 5-10 minute drive from the centre of town. Full address details and directions are emailed when a booking is made.
To arrange a taxi or shuttle, please contact Byron Bay Taxis There is also now the Solar Train from town which will drop you off a 5 minute walk from us.
We recommend making your way to the Arts and Industrial Estate on Bayshore Drive well before your ride to avoid traffic. For more information on cafes and shops near us, check out 'Village Guide: Byron Arts and Industrial Estate'.
Are you open on public holidays?
We are closed most public holidays. Please refer to Calendar available here.
How much deposit is required to make a booking?
Full payment is required to make a booking.
How do I redeem a gift voucher?
When making a booking here, please insert the gift voucher code (VXXXXX) on the top right corner of checkout page where it says "ADD PROMO CODE / VOUCHER". If you do not have your gift voucher code, please contact us.
Do you offer refunds?
No refund will be given for cancellations within 14 days your ride. For cancellations outside of 14 days we can provide a refund on the cost of your booking (excluding any booking fees), less a $55 administration fee. For cancellations within 14 days, sometimes we can offer a reschedule or credit, however they will be assessed on a case by case basis. Please also note we do not offer refunds on rides that are postponed due to weather (see below for more info). Please ensure you have the relevant travel insurance to cover you in the case of unforeseen events including (but not limited to) weather events, travel restrictions, and border closures. Please visit here for full booking terms and conditions.
Do we need travel insurance to ride?
We recommend that you take out personal travel insurance (that includes horse riding) or have private health insurance.
Do you ride in the rain?
All tours go ahead unless deemed unsafe by our staff. Generally, we’ll ride in rain but if the wind is too strong or there’s lightning, we might need to postpone your tour. If we do need to postpone a ride as a result of adverse weather, we will endeavour to reschedule your booking to a suitable date and time, however if you are unable to do this we may be able to provide a credit for use within 12 months. We are unable to provide a refund if you are unable to reschedule. You do not need to contact us if you think the tour might be cancelled as we will contact you if there are any changes. Please visit here for full booking terms and conditions.
What time should we arrive?
Please arrive 5-10 minutes before your scheduled time. When you arrive, please make your way to the front porch of the ranch and wait here for staff. Do not approach the horses. If coming from out of town, please allow adequate travel time, as we are unable to wait more than 15 minutes past your scheduled tour time. If you don't turn up for your ride ('No-Show'), this will be considered a late cancellation and we will be unable to reschedule or offer any sort of credit.
PLEASE NOTE WE ARE IN NEW SOUTH WALES, SO IF YOU'RE COMING FROM QUEENSLAND YOU NEED TO BE AWARE OF THE TIME DIFFERENCE DURING DAYLIGHT SAVING PERIOD.
What should we bring?
Long pants are compulsory. Please also wear enclosed shoes, with socks (ideally riding boots, or similar). Note, if your shoes are not deemed suitable by our staff, you will be required to wear our boots. If it looks like it might rain, please wear 'wet weather' gear. We supply helmets (note use of Zephyr Horses' helmets is compulsory - you are unable to use your own helmet).
Can we bring cameras or phones on the ride?
You are unable to bring cameras (including GoPro) or phones along on the ride due to safety procedures. Our guides take iPhone photos throughout the tour. These photos are a bonus that are provided free of charge. PLEASE NOTE WE DO NOT GUARANTEE THAT YOU WILL RECEIVE A CERTAIN AMOUNT OF PHOTOS, NOR DO WE GUARANTEE THE QUALITY OF PHOTOS THAT YOU WILL RECEIVE. Photos must be downloaded within 7 days of your tour. If your main interest is photos, we recommend arranging a professional photography package. When booking a ride online, you will have the option to add a photo-package at time of booking.
How do we access photos of our ride?
There is a QR code on site that you can scan to access your photos after your ride. Alternatively, you can access the photo-drive via a link in your booking confirmation email (under the heading 'photos'). Photos must be downloaded within 7 days of your tour.
Do you accept NSW Government 'Active Kids' vouchers?
We're an approved Active Kids provider! Please visit this page for more information.
If you have any other questions, please use our contact form.
How do I make a booking?
Our group rides (ages 10+) can be booked online here. We recommend booking at least 2 weeks in advance.
For other dates, times, private rides, large group bookings, photo shoots, or any other 'custom' bookings, please don't hesitate to reach out using our Contact Form. We do not take phone bookings.
PLEASE NOTE THAT BEACH RIDES ARE MONDAY TO FRIDAY ONLY, AND NOT AVAILABLE ON PUBLIC HOLIDAYS
How can I contact you? Do you have a phone number?
We do not take phone bookings. All bookings are made on our website (for group bookings) or via email (for private bookings). If you need to contact us, we can be reached using our contact form. Once you have made a booking, you will receive a confirmation email which you can also reply to, to contact us.
How many people do you take per group?
Our beach tours are capped at 8 people, and forest rides at 10 people, however we can also cater for bigger groups with overlapping or back to back rides. We also offer private tours, for as little as one person.
What time are your rides?
Our ride times vary daily. Once you proceed to book, available times will be shown. Alternatively, please contact us to request a ride schedule or discuss other potential ride times (However please note that our beach rides are limited to Monday-Friday, and at the times you see on the 'book now' page and ride schedule. We can not open additional beach rides).
Do we ride for the whole allocated time?
On our 1.5hr forest trail rides you will spend approx 15-20 minutes getting to know your horse in the round yard while receiving basic instructions, and just over an hour out on the trails. On our Forest to beach rides you will also spend approx 15-20 minutes in the round yard, with approx 1 hour and 40 minutes out on our trails.
Do we need to have any riding experience?
No experience is necessary, however we will need to know your Age, height, weight, and experience level (0-5) to pair you with the right horse. Please use the following as a guide:
0) Never ridden a horse before.
1) Beginner: Have ridden a horse at a beginner level.
2) Novice: Have ridden a horse 10 or more times.
3) Intermediate: Comfortable at trot and canter. Can rise to the trot.
4) Experienced: Comfortable at all gaits and with a more spirited horse
Is there a maximum weight?
The maximum weight for beginners is 100kg, or 105kg for experienced riders. Please contact us if you are slightly over this weight though, as we may still be able to take you.
I would like to ride at my own pace; can I join one of your group rides?
Our group tours are mixed-experience and the overall pace of the ride depends on the experience level of the group (i.e. if lots of beginners it will be slower paced etc). If you would like to ride at your own pace, for example either a slower pace walk, or a faster ride, please contact us to arrange a private ride.
I would like to propose on a ride... How do I organise this?
You will not have an opportunity to propose on our group rides as you're unable to dismount your horse on these tours. However, we can arrange proposals on our private rides, Please contact us to arrange a private ride and proposal.
Is there a minimum age?
The minimum age for our group tours is 10 years old, however kids aged 3+ may still be able to ride on private tours or pony rides. Please contact us for more information or to arrange a private ride. Note that all riders under the age of 18 must have parent or guardian present at the beginning of the tour to complete the waiver on their behalf.
My child is younger, but can't they just ride with me on my horse, in my lap?
No, as It's not safe to do do. It's the equivalent to putting a child on the front seat of a car unrestrained. We are strictly limited to one person per horse.
My friend said that there is a nudist beach where you ride. Is that correct?
We ride on Tyagarah Beach, which in parts, is currently a trial 'clothes optional' area. The trial CLOSES 30th August 2024. We always actively avoid any nude bathers, especially, when children are on a ride.
I have a medical issue... am I able to ride?
If you have any medical issues, injuries, allergies, or disabilities, please contact us to discuss prior to making a booking and we will do our best to assist you. Sometimes we will require a letter from your doctor clearing you for riding. You can also contact RDA NSW for advice and to find an RDA centre in the region.
I am pregnant... Can I still ride?
Unfortunately we are unable to take pregnant riders. Sports Medicine Australia and Get Healthy NSW both recommend that pregnant people avoid exercises which risk falling and injury to the abdomen, such as horse riding. Horse riding also carries a risk of placental abruption. Please contact us if you have any questions, but note that medical advice should always be obtained from the appropriate medical professional.
I would like to book with a friend from overseas, but they can't speak English. Can they join a tour?
To understand instructions all riders are required to have at least a basic understanding of English. This is important as our guides will need to relay information to ensure safety for all of our guests. If you're unsure if your English is good enough, please contact us to discuss.
Are you open every day? What time are your tours?
We’re open usually 7 days a week in summer and 6 days a week through winter (closed Sundays). Our ride times vary daily, please refer to our book now page for more information and standard ride times. Please note that we do not offer beach rides on weekends or public holidays.
Where are you located? How do we get there?
We are located at the end of Bayshore Drive, Byron Bay (out the back of the arts and industry estate, just past Elements Resort). It’s approximately a 5-10 minute drive from the centre of town. Full address details and directions are emailed when a booking is made.
To arrange a taxi or shuttle, please contact Byron Bay Taxis There is also now the Solar Train from town which will drop you off a 5 minute walk from us.
We recommend making your way to the Arts and Industrial Estate on Bayshore Drive well before your ride to avoid traffic. For more information on cafes and shops near us, check out 'Village Guide: Byron Arts and Industrial Estate'.
Are you open on public holidays?
We are closed most public holidays. Please refer to Calendar available here.
How much deposit is required to make a booking?
Full payment is required to make a booking.
How do I redeem a gift voucher?
When making a booking here, please insert the gift voucher code (VXXXXX) on the top right corner of checkout page where it says "ADD PROMO CODE / VOUCHER". If you do not have your gift voucher code, please contact us.
Do you offer refunds?
No refund will be given for cancellations within 14 days your ride. For cancellations outside of 14 days we can provide a refund on the cost of your booking (excluding any booking fees), less a $55 administration fee. For cancellations within 14 days, sometimes we can offer a reschedule or credit, however they will be assessed on a case by case basis. Please also note we do not offer refunds on rides that are postponed due to weather (see below for more info). Please ensure you have the relevant travel insurance to cover you in the case of unforeseen events including (but not limited to) weather events, travel restrictions, and border closures. Please visit here for full booking terms and conditions.
Do we need travel insurance to ride?
We recommend that you take out personal travel insurance (that includes horse riding) or have private health insurance.
Do you ride in the rain?
All tours go ahead unless deemed unsafe by our staff. Generally, we’ll ride in rain but if the wind is too strong or there’s lightning, we might need to postpone your tour. If we do need to postpone a ride as a result of adverse weather, we will endeavour to reschedule your booking to a suitable date and time, however if you are unable to do this we may be able to provide a credit for use within 12 months. We are unable to provide a refund if you are unable to reschedule. You do not need to contact us if you think the tour might be cancelled as we will contact you if there are any changes. Please visit here for full booking terms and conditions.
What time should we arrive?
Please arrive 5-10 minutes before your scheduled time. When you arrive, please make your way to the front porch of the ranch and wait here for staff. Do not approach the horses. If coming from out of town, please allow adequate travel time, as we are unable to wait more than 15 minutes past your scheduled tour time. If you don't turn up for your ride ('No-Show'), this will be considered a late cancellation and we will be unable to reschedule or offer any sort of credit.
PLEASE NOTE WE ARE IN NEW SOUTH WALES, SO IF YOU'RE COMING FROM QUEENSLAND YOU NEED TO BE AWARE OF THE TIME DIFFERENCE DURING DAYLIGHT SAVING PERIOD.
What should we bring?
Long pants are compulsory. Please also wear enclosed shoes, with socks (ideally riding boots, or similar). Note, if your shoes are not deemed suitable by our staff, you will be required to wear our boots. If it looks like it might rain, please wear 'wet weather' gear. We supply helmets (note use of Zephyr Horses' helmets is compulsory - you are unable to use your own helmet).
Can we bring cameras or phones on the ride?
You are unable to bring cameras (including GoPro) or phones along on the ride due to safety procedures. Our guides take iPhone photos throughout the tour. These photos are a bonus that are provided free of charge. PLEASE NOTE WE DO NOT GUARANTEE THAT YOU WILL RECEIVE A CERTAIN AMOUNT OF PHOTOS, NOR DO WE GUARANTEE THE QUALITY OF PHOTOS THAT YOU WILL RECEIVE. Photos must be downloaded within 7 days of your tour. If your main interest is photos, we recommend arranging a professional photography package. When booking a ride online, you will have the option to add a photo-package at time of booking.
How do we access photos of our ride?
There is a QR code on site that you can scan to access your photos after your ride. Alternatively, you can access the photo-drive via a link in your booking confirmation email (under the heading 'photos'). Photos must be downloaded within 7 days of your tour.
Do you accept NSW Government 'Active Kids' vouchers?
We're an approved Active Kids provider! Please visit this page for more information.
If you have any other questions, please use our contact form.
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Rides 7 days a week, by appointment only. Office hours Monday to Friday 9am-5pm. Contact Us ABN: 90 638 961 850 |
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We would like to acknowledge the Arakwal people of the Bundjalung Nation who are the Traditional Custodians of this land which we live, work, and stand on. Arakwal people retain a strong connection to Country; actively caring for flora and fauna and land and waters. We ask that you respect and help look after Country And Culture. We also acknowledge and pay our respect to Elders both past and present and the extended Aboriginal community.